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Create an accountShipping and Returns
Free Shipping on Orders Over $100 (Québec) and $150 (Rest of Canada)
Enjoy free standard shipping on all orders of $100 or more. For orders under this amount, a shipping fee of $14.99 will apply. For rest of Canada, orders under 150$ have a 30$ shipping fee. A tracking number will be sent to you via email so you can track your package at any time.
Please note that certain items, such as bicycles are not eligible for free shipping. However, if you still wish to have these products delivered, please feel free to contact us for a personalized quote, including shipping and packaging fees if applicable.
For local deliveries, your bicycles will be delivered assembled by a member of our team. For further deliveries, bicycles will be shipped in a box.
High volume article are available for shipping at a fee of 75$ (Québec) and 80$ (Reste of Canada)
Shipping Times
Orders are shipped on business days only, from Tuesday to Friday. We ship all orders within a timeframe of up to three business days. If the processing time is longer, we will contact you to inform you. The processing time includes the time needed to validate the order and prepare the package. The shipping time is the approximate period between when the package leaves our warehouse and when it arrives at its destination. Please note that deliveries occur on business days during regular office hours. Orders are processed from Tuesday to Friday.
We Now Have New Shipping Methods for Your Online Orders
In-store Pickup: We will contact you when your order is ready.
Return Policy
You may return the product(s) within 15 days of the delivery date.
Any merchandise eligible for return must be in its original packaging and undamaged, including all manuals, parts, and accessories. Clothing must not have been worn, washed, and the price tags must still be attached.
Items on clearance with a discount of 30% or more are not eligible for return. These are final sale.
If you made an online purchase and wish to return the package by mail, please note that shipping fees are at your expense.
Gift cards cannot be refunded or replaced if lost or stolen.
Refunds will be credited to the card used at the time of purchase or as a gift card.
For any questions regarding returns, please contact customer service at [email protected].